Mobile's electric utility is Alabama Power. Report an outage at 1-800-888-2726 or text OUT to APCOUT, and check the live outage map at outagemap.alabamapower.com.

Last checked Oct. 17, 2026. Facts on this page come from Alabama Power’s outage and storm center and the City of Mobile’s hurricane preparedness page.

Electricity in the City of Mobile comes from Alabama Power. The city does not run the electric system and Mobile 311 does not handle power problems; call the utility directly.

Who to call

  • Report an outage or emergency: Alabama Power, 1-800-888-2726, or text OUT to APCOUT
  • Report online: Alabama Power outage report
  • Live outage map: outagemap.alabamapower.com
  • Downed or sparking line: stay away and call 911
  • Outage alerts: text ENROLL to 272688, or turn them on in your online account

Reporting an outage

  1. Check the map. The outage map shows outages Alabama Power already knows about.
  2. Report it by phone at 1-800-888-2726, by text (OUT to APCOUT) or online.
  3. Sign up for alerts by text, email or phone so you hear when crews are assigned and when power is back. Text ENROLL to 272688, or set alerts in your account.

Report a streetlight that is out through Alabama Power’s streetlight outage page.

How Alabama Power restores service

Alabama Power describes its restoration order like a tree: crews fix the trunk first, then the limbs, then the branches.

  1. Safety first. When conditions are safe, crews assess damage and clear hazards such as downed lines in public areas.
  2. Transmission lines and substations. These supply large areas. If one is down, everything downstream stays out even if your street’s lines are fine.
  3. Main distribution lines along major roads. One repair can restore hundreds or thousands of customers.
  4. Neighborhood lines and individual homes. These take longest because each repair helps fewer customers, and crews may face blocked roads or broken poles.

The company says trees are the number one cause of outages in Alabama, a state that is 70% forested.

Generator safety

From Alabama Power’s generator safety tips:

  • Never run a generator indoors or in a partly enclosed space. Carbon monoxide builds up fast and you cannot see or smell it.
  • Keep it at least 20 feet from doors and windows, and use a battery-powered CO detector.
  • Never plug a generator into a wall outlet. Backfeeding can hurt utility workers and neighbors.
  • Keep it dry, on a dry surface under a canopy-like cover.
  • Plug appliances straight into the generator, or use a heavy-duty three-prong outdoor cord. Turn appliances on one at a time.

Portable generators of $1,564 or less are tax-free during Alabama’s severe weather sales tax holiday, Feb. 26-28, 2027; see our hurricane guide.

Other utility emergencies

  • Water or sewer: MAWSS, 251-694-3165, 24 hours
  • Natural gas leak: leave the area and call 911; Spire customer service is 800-292-4008
  • Trees on city streets or blocked roads, no immediate danger: Mobile 311, 251-208-5311

Frequently asked questions

Who do I call for a power outage in Mobile, Alabama?

Alabama Power, at 1-800-888-2726, or text OUT to APCOUT. You can also report it online through Alabama Power’s outage reporting page.

Is there a power outage map for Mobile?

Yes. Alabama Power’s live outage map is at outagemap.alabamapower.com.

How do I get Alabama Power outage alerts?

Set up outage alerts in your online account, or text ENROLL to 272688, according to the City of Mobile’s hurricane page.

Who do I call about a streetlight that is out in Mobile?

Report it to Alabama Power through its streetlight outage page.